Keya – AI Bot – Kotak Mahindra Bank – Consumer Experience Review

Kotak Mahindra Bank the bank for today’s genNext has embraced Digital Banking solutions more than any other bank in India. I had logged on to pay my Credit Card Bill and for some reason the Web Services on their online portal was non-responsive and I got the error message “Server is Down, Please Re-Login after Sometime.”

Before I decided to try again after sometime, “Keya – the AI Bot of Kotak Mahindra Bank” caught my attention and I decided to interact with her. Here is my Conversation and completion of transaction of Read the rest of this entry »

5 Important Pointers on How to Handle Your New Credit Card Smartly

Owning a credit card is a wonderful feeling. It gives you a certain sense of financial freedom and keeps worries at bay. However, a lot of people overlook the responsibilities that come with it. By using a credit card irresponsibly, you risk not only building a massive debt but also hurting your CIBIL score in the process.

The following are 5 of the most important pointers to keep in mind when using credit cards:

1.  Avoiding Minimum Payments
Minimum payments are one of the most popular features of plastic money. They allow you prevent Read the rest of this entry »

Protect Yourself from Getting Trapped in a Credit Card Scam

A credit card can make your life easier in many ways. You can purchase expensive items on EMI basis, be prepared for emergencies that require a lot of money on a short notice, and even shop online to enjoy huge discounts/cashback offers, etc. However, the benefits come with their share of risks.

The Risks: Credit Card Scams

Frauds related to credit cards aren’t uncommon. Tricksters use all kinds of methods such as skimming, triangulation, etc. to dupe their victims and cause financial damage. However, there are various steps that you can take to prevent yourself from getting trapped in a scam:

1. Protect your card details
Never reveal your card details especially the PIN and password over phone or email. A lot of fraudsters try to trick their victims by telling them that their credit card details have been stolen and they need to know their PIN so that they can block the card. The victim, naturally panicked, shares the PIN with them which they then use to make unauthorized transactions.

Remember – no employee from your Read the rest of this entry »

Lyra / PayZen expanding in India

Lyra in India is successfully working with major banks across the country.

In the payment sector, many changes are taking place boosting the economic growth. The vast demonetization plan launched in November 2016 has increased the use of bank cards across the country and has led to more technological advances, with a strong appetite for new mobile uses.

India is a strategic country for Lyra & the French company is contributing to several campaigns of the Government of India Read the rest of this entry »

What are the Key Digital Payment Trends in India ?

In the Indian payment eco-system, consumer behavior is being shaped by government policies and regulatory changes, tech changes and changing business models, all of which are reshaping the competitive landscape. JAM – Jan Dhan, Aadhar, Mobile. For the first time a financial inclusion program is talking about credit and insurance compulsorily. Saving Account is merely a way to reach the customer. This is also a sign of convergence.

P2P payment draft guidelines show the regulator’s willingness to reduce uncertainty. Both government and regulator have realized that driving competition is the key to achieve mass inclusion and less cash. Limited number of players cannot deliver on such a huge untapped opportunity across the BFSI segment.

Changing business model and competitive landscape Read the rest of this entry »

Top Credit Questions: How Many Credit Cards is Too Many?

As we all know there are many credit card options available in the market which offers great benefits and card offers. It is really hard to turn down the opportunity when an executive calls with a fresh credit card option with great offers and benefits and you also think how hard can it be? To maintain all your credit cards. But did you ever gave a thought on how many cards can you actually manage to achieve a great score? Or too many cards are bad for your credit health?

The answer to this is no number is right. You can use multiple cards and maintain a good score and also use one card and see your credit score go for a toss. It’s not the number of credit cards you hold but it’s how you use them. If we determine the possibility for a great cibil score two credit cards would be enough in which you won’t be spending much and also will have room to pay your monthly dues on time. If a person wants to go for multiple credit cards, they definitely can but that depends from Read the rest of this entry »