Serious Security Breach at HDFC Credit Cards & IT Systems – Advisory

Issues With HDFC CardsIn the month of May 2014, there was an Unauthorized Transaction on my HDFC Bank Credit Card that happened in New York, USA while the card and myself are present in India. It was not an online transaction as my card is secured by Verified by Visa / MasterCard Secure Code. I raised a complaint with the HDFC Banks Card Division filling out their Dispute form and the bank duly refunded the disputed charge but not without several correspondences including to the one with ombudsman.

I duly blocked the card and asked for new plastic. To my surprise, I found that another transaction has happened at the same merchant within 3 days of receiving the new card. This is just impossible as I have not used the card online so chances of breach happening from my Read the rest of this entry »

Identity Theft & Shopping at Capital First – Indian Consumer Rights ?

Identity Theft and ShoppingIndia is a country where citizens lack integrity. We have seen during the Telecom boom that for few bucks the Entire Income Tax PAN Card Database in Big Cities went for sale so that Telecom Distributors could open fake Accounts and distribute SIM Cards to get Spectrum which was linked to the number of subscribers. A reader of our website seeks help as he is a victim of Identity Theft. His plight is as below, [90395] Read the rest of this entry »

Harassment by Credit Collection Agent – Pay to Bank or Agent ?

ICICI Cards HarrasmentA reader of our advisory services, Mr. Naresh Writes his plight seeking Help in distress on continuous Harassment by ICICI Bank’s Credit Card Collection Agency. His case is as below, [89359]

My ICICI Bank Card Number is 447746XXXX588001.Bank’s Collection agency sent an agent to collect my payment and he harassed my family. Moreover, I just made an online payment but he is harassing me to make the payment to him and not online. Why would he do that? I mean, I remember the Supreme court’s order on such agencies. I’m promptly making online payments. Let me continue the same way. Kindly guide me on how I deal with the bank in this situation.

Mr. Naresh is right in making the Read the rest of this entry »

ICICI Credit Merchant Service Charges – A Review

ICICI Bank Merchant TerminalUntil now most of our coverage has been keeping the consumer on mind. However, a reader of our site shares his plight as user of ICICI Bank Credit Card Merchant Services so that his experience will will stand as a review for others opting for ICICI Bank Card Merchant Service Terminals for their SMEs.

I have a Portable Terminal of Credit Cards in my Boutique. I have been paying a rent of Rs 300 plus taxes every month for Read the rest of this entry »

StanChart Credit Card Settled – CIBIL Not Updated

StanChart Credit Card SettlementA reader of our Advisory Services had paid the full outstanding on his StanChart Credit Card following the steps listed on Credit Card Full and Final Settlement in India. Yet there is deficiency of services from StanChart’s end and he writes about his woes seeking help [80114]

I was using Standard Chartered bank credit card till year 2008. Bank applied multiple charges and fees and so i decided to close this card. I had word with bank and bank asked me to pay INR 30,000 and assured me that nothing was due on me. They also issues me a letter saying that “Card is closed and nothing is due to me”. Now in 2013 i came to know that bank has updated Read the rest of this entry »

SBI Cards Negligent on Fraudulent Transactions – What are Customers Rights ?

SBI Cards Negligence on FraudWe were the first in India to knock the doors of RBI and get to know what are the Rights of Customers / Consumers in case of fraudulent transactions on credit card. Since then we have advised hundreds of needy consumers. A reader of our Advisory Services who has followed our instructions in disputing with SBI Cards on fraudulent transaction shares his plight that despite many efforts SBI is unwilling to investigate his matter and simply wants him to pay while they let go Thousands of Crores from balance sheet to Filthy Businessmen like Read the rest of this entry »