It has come to our light that a New Kind of Credit Card Fraud Racket is operating in India using the Telephone and IVR [Interactive Voice Response] mechanism. How is this Credit Card Fraud Ring Operating ? A Reader shared his story with us.
A person called from Delhi from the Number +911204835500 named as Arthi and told that the call is from HDFC Bank Credit Card department. As I am a preferred customer of HDFC bank credit card, I will receive some discount cards with other benefits like cash discounts on shopping, family trips, easy EMIs, insurance and others free of cost. For activation, I have to confirm my card details only. Then I said okay. After that, he told my card numbers, date of birth and validity of the card. By getting these details, I got the confirmation that this is from the HDFC end. Then he asked for the security code, which is written on the backside of the card. Then he sent me a onetime password and asked for that. When the call gets disconnected, I received a message on my phone and the message was from HDFC credit card charging INR 6399.00 towards IVR SHIFT THOUGHTS CONSU on 18th October 2013. The call made from the number +911204835500. I had never given any permission for purchasing anything. Please help me to get my cash back.
We think this Kind of Fraud is Possible due to Data Breach of Customer Name, Telephone / Mobile Number and the Type of Credit Card they Carry. This can happen from many sources such as Retailers, Card Processing Agencies, etc We have constantly written to the RBI to strengthen such loopholes in the System.
What Should You Do if you Receive Such Call ?
Never divulge any of your Credit Card information, be it Card Number / Expiration Date, CVV on the Back of Card. If you talk in a bit Harsh Language they will not call back as they will get to know you are not going to fall prey in their net.
In case if you receive such calls, immediately e-mail us the number from which you got the call as we are assisting Law Enforcement Agencies to curb such frauds.